Haryana minister Vipul Goel orders officials to tell people what action was taken on complaints

Panchkula. No resident should have to go from one government office to another to get a genuine problem fixed, Haryana Cabinet Minister Vipul Goel said on Thursday. He said this while hearing public grievances at Panchkamal, the BJP’s state headquarters in Panchkula.

Goel, Haryana’s Urban Local Bodies Minister and the BJP MLA from Faridabad, took up each complaint, grievance and demand brought to him. He told officials present to act without needless delay.

“The aim of the Jan Sunwai is not just to hear complaints but to make sure they are resolved,” he said.

What did the minister tell officials?

Matters that one department can settle must be acted on promptly under the rules, Goel said. Cases that involve more than one department must be resolved through coordination between them.

“Every complaint must be looked at seriously, and citizens must also be told what action has been taken on their problem,” he said.

When is the next Jan Sunwai at Panchkamal?

The Jan Sunwai is held at Panchkamal on the second and fourth Thursday of every month, from 10 am to 12 noon. On that schedule, the next session falls on November 26.

Goel called hearing people out the duty of every elected representative. He said direct dialogue makes governance more sensitive, transparent and accountable. It also shows the real situation on the ground and brings in public suggestions.

What did he say about the Saini government?

Goel said the Haryana government under Chief Minister Nayab Singh Saini wants every citizen to get schemes and services in a simple, transparent and time-bound way. He said the state takes inspiration from Prime Minister Narendra Modi’s mantra of service, good governance and welfare of the poor.

“Public service is not limited to one programme or occasion. It is a continuing responsibility,” Goel said. He called the Panchkamal hearings part of that commitment.

He said public cooperation, accountable officials and regular dialogue would make the grievance redressal system work better.